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Tech Support

Video Problems

Get Adobe Flash!
Chat models AND cuztomers should be using the latest version of Adobe Flash Player. Running the latest version will make sure the video quality is as good as possible. To check your version or to update it now, go to www.Adobe.com and click on FLASH PLAYER. Follow the onscreen installation instructions and try again.

WiFi Users
Make sure that your router is secured with a password and that no other users are using your Internet connection at the same time as you are. Move your computer as close as possible to your router. You should have a clear line of site to your router where possible.

Laptop Users
Laptops are slower than desktops and often use power saving features to slow a CPU down to save power. To improve video quality, connect your laptop to your AC wall outlet and disable power saving features to give you 100% CPU power. This will improve video quality. Make sure that no air vents are blocked to prevent over heating.

Connection Drop Problems

Check your connection speed!
Your connection to the Internet needs to be FAST. Low speed connections will hurt your ability to broadcast or receive in high quality. Chat models : Your UPLOAD speeed must be at least 700kb (or 0.7mb) per second for best results. Customers: Your DOWNLOAD speed must be at least 1024kb (or 1.0 mb) per second for best results. Do not upload or download large files, play games, or watch streaming video on your Internet connection while trying to chat, even on another computer. Viewing streaming content will take bandwidth away from your connection, hurting your video quality.